Having now worked at the blunt end of the supermarket labour force for 12 months I now feel able to comment.
The reason you can't get good service is because the staff are on minimum wage. Whatever they personally do they will remain on minimum wage. If they perform well - minimum wage, if they perform just passable - minimum wage.

If they get fed up they can find another job on the same wage.  If they want a better job they would probably be better off not mentioning that they have worked for minimum wage.

If they want to progress they would first become a supervisor, and gain the dizzy reward of  another fifty pence per hour.  That's fifty pence an hour for a whole world of responsibility and grief.

The managers aren't managers they are process operatives. They have zero flexibility. They just apply the company rules. No local variation no creativity, so they look pretty miserable too.

Tags: supermarket minimum wage rant
Current Mood: aggravated